Employment

Any and all employment opportunities at The Classic Center can be found below, along with application instructions.

Applications
Applications for employment can be completed and submitted by clicking here.

The Mission of The Classic Center
The Classic Center Authority shall enhance the quality of life in Athens-Clarke County by serving as the cultural, civic and social center of the Southeast and by generating maximum economic impact.
 
Brand Statement
"Through a thoughtfully planned and conveniently placed facility, located in a uniquely vibrant and charming cultural environment and proactive, creative approach to customer service, The Classic Center elevates the experience of events to exceed the expectations of our guests."

Core Values
Hospitality, Teamwork & Leadership

Employment Opportunities

  1. Ticketing Services Manager
  2. Parking Attendant
  3. Working Leader
  4. Levy Restaurants Server
  5. Levy Restaurants Dishwashers
  6. Housekeeping Shift Supervisor
  7. Event Coverage Guard

Ticketing Services Manager at The Classic Center

Department: Theatre

FLSA Status: Full-time Exempt

General Description: Ticketing Services Manager is essential in the daily ticketing operations within The Classic Center. Responsibilities include communication with clients, for both internally and externally promoted events, to determine needs in a professional, detail-oriented manner. Ticketing Services Manager is acting supervisor of part time Ticketing Services Supervisor, as well as, part time Ticketing Representatives. Position interviews, schedules and hires part time staff, as well as monitors performance to provide ongoing professional development. This position will support the department to execute ticketed and non-ticketed events. Administrative duties include advanced reporting, preparation of monthly and/or event related settlement paperwork, processing invoices, managing balances and monitoring system payments. This position reports directly to the Theatre Manager.

Typical Work Routine Includes, But Not Limited to:

  • Act as primary point of contact with ticketed event clients to determine event details, timelines, such as announcements, presales, and on sales, promotional codes, and any other ticketing requests.
  • Directly manage all aspects of creating event builds in the ticketing system. Depending on complexity and workload, process may also be completed by Ticketing Services Supervisor or Theatre Manager, in coordination with ticketing vendor. Position must ensure accuracy, functionality and readiness of events.
  • Ensure that all ADA Ticketing Guidelines are exceeded starting with allocating the correct amount of accessible inventory in each price level, including premium, or event atmosphere, such as general admission. Theatre Manager and Director of Engineering should approve all decisions outside of default placement to ensure compliance and comfort.
  • Lead all ticketed event renewals, including but not limited to, annual Broadway Entertainment Series, UGA Hockey Season, Athens on Ice and UGA Football Parking packages. Prepare Ticketing Supervisor and Ticketing Representatives for the successful conversion of renewals and on-going sales.
  • Assist Theatre Manager in the creation of all season ticket renewal timelines for approval by applicable departments, such as The Classic Center Cultural Foundation or Ancillary Services. Produce ticketing materials and processes, including but not limited to preparing forms, data organization and management, approval and distribution of materials.
  • Lead, while collaborating with The Classic Center Cultural Foundation Development Manager, to fully process Broadway Entertainment Series renewal forms for members, season ticket holders and sponsors, as needed. Ensure all renewal related payments are applied and deposited correctly.
  • Recruit, hire (upon final approval), train, manage and schedule part-time box office staff. Lead staff in implementation of daily sales and service items. Assist in training departmental interns, as assigned.
  • Monitor and address staff performance in key areas such as delivery of core values – hospitality, teamwork and leadership – regarding customer service performance, conflict resolution and dress code. Communicate any concerns to Theatre Manager to determine appropriate communication. Conduct annual reviews for part time box office staff with guidance of Theatre Manager.   
  • Sell tickets via traditional or mobile Box Office locations, including walk up and phone sales, as well as provide guidance to patrons with internet and mobile sales. Remain well-versed in the setup and maintenance of all ticketing related software and hardware.
  • Oversee timely and accurate completion of all Box Office mailings and bulk ticket printing. Support Ticketing Services Supervisor in reprints, returns and/or exchanges and other unique situations.
  • Maintain proper cash handling expectations outlined in Box Office Policies and Procedures. Conduct weekly checks of all box office bank bags for accuracy and small bills; replenish.
  • Coordinate all scheduled report requests for ticketed events and related data entry or manage this process through the Ticketing Services Supervisor.
  • Support and actively lead group sales targets, assisting Ticketing Services Supervisor with inquiries, reservations, payments and online content in collaboration and marketing department. Proactively recruit group sales leads, including school groups for educational performances, and repeat business.
  • Provide administrative support to Theatre/Entertainment management team in a variety of daily activities related to events, administration, staffing, ticketing or miscellaneous.
  • Prepare monthly invoices and/or event settlement paperwork as assigned. Provide organized paperwork for approval to Theatre Manager or appropriate team member.
  • Reconcile any outstanding balances in advance of ticketed events confirming the status of payments with Development Manager, Sponsorship Sales Coordinator or other applicable parties. Provide report to Theatre Manager.
  • Position will provide final ticketing reports for event settlement at the close of box office to Theatre Manager or event settlement lead.
  • Act as box office management for events, supporting within the box office or at event entry in a ticket solutions manner servicing event staff and patrons. Shadow other team members to cross train on event management roles at both ticketed and non-ticketed events. 
  • Schedule and conduct monthly box office meetings for teambuilding and information sharing.
  • Act as liaison between Ticketing Representatives, Ticketing Services Supervisor and Theatre Manager, as appropriate.        

Qualifications:

  1. Prior Ticketing Experience is not required
  2. Related hospitality or customer service experience preferred
  3. College degree preferred not but required
  4. Preferred two years’ experience in supervisory retail or customer service related field
  5. Impeccable customer service skills
  6. Basic knowledge of inventory controls, cash handling and accounting
  7. Proficiency in Microsoft Office suite preferred

All interested applicants must submit a resume and cover letter to:
Brittany Baker / Director of Administration
Brittany@ClassicCenter.com
No phone calls, please