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1. Download Tickets to Your Mobile Wallet

Sign in to your account from your smartphone and download tickets to your smartphone’s wallet for safekeeping, easy retrieval, and quick entry at the event!

1. Log in to your account from your smartphone
2. Go to the event for the tickets you want to download
3. Tap on the button: “Add to Apple Wallet” or “Save to G Pay”
4. Tap ADD when presented with your ticket
5. Go to your Wallet and your ticket should be there!

You can always access your ticket via your account on the mobile browser, but we encourage you to use your mobile wallet and download your ticket in advance to save you time.

2. Sending Tickets

Sending tickets is easy!

1. Log in to your account from your smartphone
2. On the first page, scroll down to the bottom to find the TRANSFER button
3. Select the events and tickets you want to transfer, then fill in the mobile phone number of the recipient
4. Tap CONFIRM and your tickets will be sent via text message!

You can transfer multiple tickets from multiple events, transfer to multiple people, all with the same easy process.

3. Accepting Tickets

When someone sends a ticket transfer, you’ll receive a text message letting you know you have a pending transfer.

If you already have an account, accept the transfer and you will be prompted to log in to retrieve the tickets.

1. Tap on the link from your text message
2. Tap ACCEPT TRANSFER—note that there is an expiration date to the transfer
3. Log in to your account
4. And you are done! Your new tickets are listed in your account and can be downloaded to your mobile wallet!

If you do not have an account, you will be prompted to create one in order to complete the transfer and access your tickets.

4. How to View Your Order History

You can view all of your previously purchased events/tickets directly from your online account.

1. Log in to your account
2. Go to View Account & Settings and then My Tickets in the site navigation and tap on Order History
3. By default, events purchased using your account will be listed in chronological order and grouped by season (2019/2020 Broadway Entertainment Series, 2020 Football Parking, etc.)
4. You can sort by:
   • Exchanges
   • Item Packages
   • Online Transfers
   • Renewal
   • Returns
   • Order Date
   • Event Date
5. Click a purchased item to view:
   • Pricing Information
   • Event Information
   • Ticket Information

5. How to Edit Your Profile

Easily update your account information online!

1. Log in to your account
2. Go to View Account & Settings and then Account Settings
   • To update the email address associated with your account or the password used to log in, tap on Profile and then tap on Change Email Address. Enter the new email address and/or new password and Save
   • To update saved addresses, tap on Addresses and then the Edit button for the address you wish to update. Enter the new address information and Save
   • To update saved phone numbers, tap on Phone Numbers. Update the phone numbers you wish to change and Save

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1. What Software or Hardware Do I Need?

If you have an iPhone or an Apple Watch: use the Apple Wallet app, which comes pre-installed and works with iPhone or Apple Watch devices running iOS 6 or later.

If you have a smartphone running an Android operating system: use the Google Pay app, which comes pre-installed.

2. I Deleted the Ticket Delivery E-Mail Before Downloading the Ticket(s) to my Mobile Wallet!

If you have an account and your smartphone, no worries. Sign in to your account, navigate to My Tickets, choose the event, and download your mobile tickets from there.

3. How Do I Use My Mobile Wallet to Enter the Venue?

Once you have saved your mobile tickets to your Apple Wallet or Google Pay, open your app and tap on the ticket so it displays on your smartphone. An attendant will scan your ticket for entry.

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1. Can I send Tickets to Someone Who Doesn't Have an Account?

Yes, you can. With the text message they receive, they will be prompted to create an account if they don’t already have one. The recipient supplies first name, last name, phone number, email address, and chooses a password to create an account. They must have an account to complete and accept the ticket transfer.

2. When Can I Transfer A Ticket?

Ticket holders can transfer a ticket before the scheduled start of the event. The entire transfer (offer and acceptance) must be completed within 48 hours, otherwise, the transfer expires.

3. Can I Transfer a Ticket More Than Once?

A ticket can be transferred up to the start of the event. Once it is transferred it will be in the new user’s account and they will have the ability to transfer it if needed. A transfer can be canceled prior to it being completed and accepted by the recipient.

4. Can I Cancel a Ticket Transfer?

Yes, if the transfer has not yet been accepted by the recipient. You can do this when you are logged into your account.

5. Is There a Cost to Transfer Tickets?

There is no fee to transfer tickets (or receive) tickets from your account.

6. Can I Show the Confirmation E-Mail/Text Message of the Transferred Ticket?

No. The confirmation text message or email does NOT act as a ticket. You will need to access an actual mobile ticket by clicking on the link in the text message or email you receive and then log in to your account, or if you do not have an account you will need to create one. Once you have an account, log in to access the mobile ticket and add it to your mobile wallet.